Terminate or Delete a Customers Account

If a customer wants to delete their account because they no longer need it or requests for their account to be removed for privacy reasons, you can do this in the Reseller Console. Before terminating a customer account, you will need to ensure that the customer has no domains/products or a negative balance.

Important: Once an account is terminated, the action is irrevocable. This process will delete services, files, and other data associated with the profile. Please make sure to set a proper expectation for the customer.

Terminating a Customer Account 

1. Log in to the Reseller Console.
2. Pull up the customer's account.
3. Click the Account Status, which would currently be 'Active'.
4. Tick the Terminated option.
5. Click the Update button to confirm.