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      Managing Unpaid Orders
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        Contents

        Managing Unpaid Orders

        • 1 Minute to read
          Article summary

          When you receive an order through Bank Transfer, Cheque or Cash options, we will not activate the order until you are happy and have received payment. This is to ensure that you are paid for the order first, as we will need to take the wholesale rate from your credit on product activation.

          You can monitor your unpaid orders and mark them as paid, delete the invoice or resend the unpaid notification, all from your Reseller Console.


          Marking your Unpaid Orders as Paid

          1. Log in to the Reseller Console.
          2. Hover your mouse over the Orders options.
          3. Select Unpaid Orders.
          4. Find the Invoice from the list.
          5. Click Options and then Mark as Paid.

          Important:  There must be enough credit in your reseller account to pay for the wholesale cost of the order. To add credit, please see our guide on how to deposit funds. 


          Deleting your Unpaid Orders

          1. Log in to the Reseller Console.
          2. Hover your mouse over the Orders options.
          3. Select Unpaid Orders.
          4. Find the invoice from the list.
          5. Click Options and then Delete Invoice.


          Resending the Unpaid Notification

          1. Log in to the Reseller Console.
          2. Hover your mouse over the Orders options.
          3. Select Unpaid Orders.
          4. Find the invoice from the list.
          5. Click Options and then Resend notification to customer.


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