Guide for New Openhost Resellers

The new Reseller Platform presents significant advantages over the current platform. Experience a better interface and performance as soon as you navigate around the new Reseller Console.

This page will guide you as we move your account and services to the Dreamscape Networks Reseller Platform. Included here are key information and instructions that you need to know prior, during, and after migration.

What do I need to do before migration?

The pre-migration process is an exciting time to explore and familiarize the new Reseller platform. We encourage you to leverage its advanced design and features, as it offers great opportunities for you to resell products and services, create your own white-labelled storefront, and expand your brand and business online.

Learn more about the new platform by visiting the Getting Started page.

What do I need to do after migration?

Your reseller account will include a white-labelled storefront where you can resell our products and services. Once migration is complete, you can enable your storefront website by following this guide.

Aside from updating your storefront, you also need to update your DNS records after the migration to avoid service downtimes. First, you will receive a confirmation notice that the migration is complete, followed by two separate emails with these subject lines:  

1. Your Reseller Application is Approved
    An email with the login credentials you need to sign into the new Reseller Console.
    
2. Migration Update
    An email with the Server Details (Name and IP Address) needed to update your DNS records.
    

Please follow the instructions detailed in the emails to properly set up your new account and update your DNS settings. 

The next section will guide you on how to update your DNS records.

DNS Management

How do I update my DNS records?

Updating your DNS records will depend on where your domain is registered and who holds your Name Server. 

The scenarios below will guide you in determining whether you need to or need not update your DNS records. 

1. Domain is registered with Openhost and Name Servers are with us 
    
    If your domain name is currently pointed to any of the Name Servers listed below, no changes or actions are required from your end.
    
   List of Openhost Name Servers
    ns1/2/3.nameserver.net.nz
    ns1/2/3.platform.net.nz
    ns1/2/3.openhost.net.nz
    ns1/2/3.openhost.co.nz
    ns1/2/3.webbase.net.nz
    
    As long as your domain is registered with us and your Name Servers are with us, it will continue to work as it is after migration.
    
   Later on, you can manage the DNS in the new Reseller Portal by following this guide.
     
2. Domain is NOT registered with Openhost but Name Servers are with us 
   You must update your domains Name Servers to nsoh1.secureparkme.com and nsoh2.secureparkme.com after migration, by contacting your Domain Registrar. Moreover, you can manage your DNS inside cPanel.
     
3. Domain is NOT registered with Openhost and Name Servers are pointed elsewhere 
     Following the migration, you will experience interruptions with your service if your domain is not registered with us or if your Name Server is from another provider. To fix this, you must update your DNS records accordingly.
    
    Please note that only your Name Server provider can update your DNS records; thus, you need to verify who holds your Name Servers first.
    
    You can check your domain information (e.g., Registrar, Name Server provider) via WHOIS.
    
    Contact your Name Server provider and provide them with the new IP Addresses from the 2nd email we sent you. Have them update the specific records to ensure that these are pointed to our server.
    
    
4. Domain is registered with Openhost but Name Servers are pointed elsewhere
     Updating of DNS records can only be done by whoever holds your Name Servers. You can check your Name Server provider via WHOIS.
     Call your Name Server provider and give them the new IP Addresses from the 2nd email we sent you. Have them set the new DNS records to ensure that these are pointed to us.

What is included in your free DNS hosting service?

Every domain name that is registered under Openhost includes a free DNS service, where you and your clients can set the A, MX, and CNAME records. Also, advanced DNS records of all types are free of charge for all migrated domains. However, newly registered domains will be limited to the free DNS records.

You can manage the DNS through the Account Manager. 

Do you support glue records also known as child Name Servers or hosts? 

Yes, these can be set under the Advanced section of the Name Servers area.

Account Management

 How can I access the new portal?

Log in to the new Reseller Console by going to https://reseller.ds.network/home/login, and enter the password from the email we sent to you. 

If you have not received an email with your login details, just click ‘Lost password?’ to set up a new password.

Where do I manage websites on the new platform? 

Managing your customers' website is done inside the cPanel. Follow the steps below on how to access the cPanel via the new platform.

1. Log in to the Reseller Console.
2. On the top-bar menu, hover your mouse over Hosting.
3. From the dropdown, hover your mouse over WHM Hosting, then select Manage.
4. Select the plan name that you need to modify.
5. Click Control Panel, and it will route you to WHM. If it’s your first time accessing the hosting, you need to enter your username and password.
6. Click List Accounts to view your customers’ domains. 
7. Click the cPanel logo that corresponds to the domain you need to manage. 

Can end-users or customers log in to their Account Manager? 

End users will only have their control panel login details after you issue access to them individually. Need more information? To reset the login credentials for end users, see the guide here.

Why is the business name not shown in the ‘View Customers’ list? 

The “View Customers” list only displays the first and last names of your customers’ accounts.

Will the history of account changes be carried over to the new account? 

Your Control Panel logs and history will not be migrated, but your invoices will carry over to the new Reseller Console.

Domain Management

 How do I make the domain name contact changes? 

You can change the domain name contact details in the Account Manager under the Domain section or in the Reseller Console. Choose the domain you wish to update the contact details and scroll down at the bottom of the page to manage the contact details assigned.

Do I have to pay for URL redirection? 

Yes, URL Redirection is a paid service on the new platform under “Premium DNS.” However, existing domain names will get to enjoy this feature for FREE. Any future domain name registrations will require the paid service. 

Do I have to pay for mail forwarding? 

Yes, Email Forwarding is a paid service under “Premium DNS” or any Email/Web Hosting plans.

What details will appear in WHOIS? 

The registrar name will change from Domain Agent to Dreamscape Networks International Pte Ltd in the near future. There will be no other changes.

Billing & Invoices

Who will bill me in the future? 

Future bills will be issued by Dreamscape Networks International Pte Ltd. You will continue to be billed in the same currency as your current account, although other currency options are available if required.

What payment methods are accepted between Reseller and Dreamscape Networks Pte Ltd? 

Following the migration, payments can be made on the new platform using Credit Cards or Debit Cards (Visa, Mastercard, American Express), through PayPal or your Account Credit. 

Please click here to know how to purchase domains and products for yourself.

What will happen to my auto-renewal subscription?

If the auto-renewal of your Openhost account is turned on, it will not be activated by default after migration. Your credit card’s sensitive data cannot be carried over to the new platform. 

On your first login, we recommend you review your preferred payment method and turn on your auto-renewal subscription for hassle-free payments. You can visit this page for more information. 

What are the payment methods available to my clients? 

Resellers have an option to enable the following payment methods for their clients in the Reseller Console: 

• Pay Express [Credit Cards and Debit Cards] (Compulsory)
• PayPal
• Bank Transfer
• Cheque or Cash Payment 

Click here for more information about the Payment Gateway setup.

Are my domains and hosting prices changing? 

There will be changes to the domain and hosting prices. However, you can expect a decrease in monthly costs as new hosting plans are based on the resource need of your existing service plan. These changes will start to be noticeable upon your next renewal.

Where do renewal notices go? 

Renewal notices are sent to the customer’s email by default. However, it can be disabled outright if you prefer to use your own systems. See the below guides for help: 

Setting up customer renewal notices
 Setting up reseller reports

How does my reseller pricing work? 

Domains and hosting services in the Reseller account are offered at a wholesale rate. This means we give you the cheapest price possible so you can make the most of your retail price and gain the most profit. Please see here on how to set your retail pricing and see your wholesale prices.

Support Team

Who should I contact for support?

You may contact us at +64 93040568 anytime or email your concerns to resellers@dreamscapenetworks.com.

Can my customers contact you directly? 

All support queries from your customers should be channeled through you as the reseller. Any queries directed to us will be advised to contact you directly.